Refunds and cancellation

Last updated 19 October 2026.

Cancelling

Owners cancel a plan or an add-on in the panel at app.toupas.com, under Billing, at any time.
It ends at the end of the month already paid for. Until then everything keeps running, and nothing more is charged.
Custom toupas.app names and connected domains are paid a year at a time and don't renew by themselves, so there's nothing to cancel: they end when their year does unless you pay to renew.
After a plan ends, its apps stop. Their data is kept for 30 days, then deleted; paying again within that time brings everything back.

We don't refund the unused part of a month or year after cancelling.
If we charged you by mistake (for example, twice for the same thing), or Toupas was down for a long time through our fault, we'll refund you. Write to hello@toupas.com within 30 days of the payment, with your account's email address and the payment's date and amount.
Refunds go back to the card, UPI or bank account you paid with. Razorpay usually takes 5–7 working days to return the money.

hello@toupas.com